Find answers to common questions and get the support you need.
Chat with our support team in real-time
Average response: Within 2 hours
Monday - Friday, 8 AM - 6 PM
For urgent issues affecting projects
Email: support@bizlink.ug
Click the Sign Up button, select your role (Freelancer or Company), and fill in your details. You'll receive a verification email shortly.
For freelancers: Government ID, portfolio samples, and proof of residence. For companies: Business registration, tax ID, and company website.
Most accounts are verified within 24-48 hours. You'll receive an email notification once your account is verified.
Go to your dashboard, click "New Project", describe your project, set your budget and timeline, and publish. Freelancers will start submitting proposals.
Yes! When posting a project, you can set it as "Invite Only" and send it to specific freelancers you've found on the platform.
You can close the project and reopen it later, or modify the project details and extend the deadline for more proposals.
Payments are securely held in escrow until the project is completed and approved. Both parties confirm, then payment is released to the freelancer.
We accept mobile money (MTN, Airtel), bank transfers, and credit/debit cards. Local payment methods make transactions easy in Uganda.
BizLink charges a 10% platform fee on completed projects. This covers escrow management, dispute resolution, and support services.
Go to your profile settings, click "Edit Profile", make your changes, and save. Updates are reflected immediately.
Yes, you can delete your account from settings. Active projects will be cancelled, and pending payments will be settled.
Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.